Privacy Policy

Information We Collect

Information Provided by Users

The casino may collect information provided during registration, account verification, deposits, withdrawals, or when contacting customer support. This can include basic identifiers such as name, email address, date of birth, and payment details necessary to complete transactions. Additional information may be collected if you participate in promotions, tournaments, or voluntarily submit feedback through our website.

Technical and Usage Data

Certain technical and usage data may be collected automatically when you access our platform. This includes your IP address, browser type, device model, operating system, pages visited, time spent on the site, and interactions with games. Such data helps us understand how our services are used and allows us to maintain functionality and improve the overall player experience.

How Information Is Used

Information collected by Grizzly Quest Casino is used to create and manage your account, process financial transactions, deliver gaming services, and provide customer support. We may also use it to personalise your experience, communicate important updates, analyse player behaviour, and develop new features. All uses are limited to purposes that support the operation of our services and meet reasonable business needs.

Data Sharing

Information may be shared with service providers where necessary to support website hosting, payment processing, customer support, marketing activities, and analytical services. These providers are required to maintain appropriate protections for any data we share with them. We may also disclose information if required by law, to protect the rights and safety of the casino or our players, or in connection with a corporate restructuring. We do not sell personal information to unrelated third parties for their own marketing purposes.

Cookies and Similar Technologies

We use cookies and similar technologies to maintain your login session, remember preferences, analyse traffic, and improve site performance. These tools may collect information about your browsing behaviour on our platform. You can adjust your browser settings to limit certain cookies, though doing so may affect the availability or functionality of some features. We review our use of these technologies periodically to ensure they remain appropriate.

Data Retention

Data is retained only for as long as reasonably required to fulfil the purposes for which it was collected or to meet legal and regulatory obligations. The length of retention varies depending on the type of information and the reason it is held. Once retention is no longer necessary, we take steps to securely delete or anonymise the data in accordance with standard practices.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorised access, misuse, or disclosure. These measures are designed to support the security of personal and financial data transmitted through our platform. However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute protection. We encourage players to maintain strong, unique passwords and avoid sharing account credentials.

User Privacy Requests

Players may contact support regarding privacy-related requests, including inquiries about the personal information we hold, requests for corrections, or questions about data handling practices. We will respond to such requests within a reasonable timeframe and in accordance with applicable requirements. Certain requests may require identity verification and are subject to legal limitations that may prevent us from fulfilling every inquiry in full.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal obligations. When changes are made, the revised policy will be posted on this page. We encourage you to review the Privacy Policy periodically so you remain informed about how your information is handled. Continued use of our website and services after changes have been posted indicates your acceptance of the updated terms.